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CORONAVIRUS COVID-19

Our Policy

The health and well-being of our clients and customers,  as well as those of my team members is of paramount importance and we continue to follow the relevant advice from Government and our professional bodies. This policy is reviewed on a daily basis.

As of 24 March, our offices at Banstead and Kingswood will be temporarily closed and both our Sales and Lettings teams will be working at home.

Calls to our usual telephone numbers have been re-directed and will be answered during our normal business hours.  Where possible, we would ask all clients and customers please to email us to ensure a direct response from the right team member.  For all new enquiries, please use the contact page on our website.  You can reach it HERE

During this time, we will aim to provide as much of our usual services as possible.

LETTINGS:  We will continue to;

  •  Respond to issues raised by our existing tenants and offer assistance.  You can reach your dedicated webpage HERE.

  •  Deal with all new rental agreements where the tenant(s) haven't yet moved in, liaising with both landlords and tenants.

  • Provide full financial management, ensuring landlords are paid without any unnecessary delay.

  • Offer advice and market updates to all existing landlords where a rental has yet to be agreed.

  • Handle enquiries and provide further details of any of our homes available to rent by someone who has actually seen the property.

  • Offer advice to all new potential client-landlords and to discuss likely demand for their home or investment property.

  • Offer general assistance and advice with all residential lettings matters.

For an instant, online rental valuation of your property click HERE.  For a virtual rental valuation by one of our experts contact us HERE


SALES:  We will continue to;

  •  Handle all ongoing sales, liaising with sellers, buyers and their solicitors and conveyancers and arranging the handover of keys on Completion.

  •  Handle new offers and ongoing negotiations and where agreed, communicating the sale to sellers, buyers and their solicitors and conveyancers.

  • Offer advice and updates to existing clients to ensure the most effective marketing strategy of their home.

  • Handle enquiries and provide further details of any of our homes available, where possible by someone who has actually seen the property.

  • Offer advice to all potential clients and discuss the likely demand for their property.

  • Offer general assistance and advice with all residential sales matters.

For an instant, online sales valuation of your property click HERE.  For a virtual sales valuation by one of our experts contact us HERE.


During these unprecedented times, we will continue enthusiastically to provide as much of our normal service as possible and to our usual professional standards.

Thank you for your patience and understanding.


Richard Saunders

updated 23 March